Courageous Conversations And Managing Performance

Build confidence to manage difficult conversations and improve workplace performance

Many workplace performance issues continue longer than they should because difficult conversations are delayed or avoided. Leaders often know a discussion needs to happen but struggle with how to approach it constructively and professionally.

The Courageous Conversations and Managing Performance Training course by Preferred Training Networks gives leaders and managers the tools to address performance concerns early, communicate clearly, and build accountability within teams. This practical workshop helps participants handle sensitive conversations with confidence while maintaining professionalism and respect.

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What Our Previous Participants Think About The Courageous Conversations And Managing Performance

Key Learning Outcomes

By the end of this course, participants will be able to:

Plan and structure performance management conversations effectively
Give and receive feedback professionally and constructively
Build rapport even in challenging conversations
Anticipate emotional reactions and respond strategically
Focus discussions on behaviours and measurable outcomes
Clearly define expectations and desired changes
Recognise behaviours that weaken accountability
Maintain self control during difficult discussions
Set appropriate boundaries with employees and team members
Use the GROW model to improve clarity around performance expectations
Align performance discussions with organisational objectives
Encourage a culture of accountability and assertiveness

Course Description

Managing performance effectively requires more than policies and procedures. It requires the ability to have honest conversations that encourage improvement while maintaining positive working relationships.

This course combines two critical workplace skills: courageous conversations and performance management. Participants learn how to plan and structure difficult discussions, respond strategically to reactions, and keep conversations focused on outcomes rather than emotion.

The workshop also explores common behaviours that can derail performance conversations, including defensiveness, blame shifting, avoidance, and attempts to change expectations midway through discussions. Participants learn how to stay calm, set boundaries, and guide conversations back to measurable behaviours and agreed outcomes.

Real workplace scenarios and practical exercises are used throughout the course to strengthen confidence and improve communication skills.

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The course was very informative and it presented exceptionally well!

Kelvin Muchiri

Really found inspiration and hope in what Michelle provided

Rhonda Rees

Amazing course! Engaging, fun and learnt so much. Thank you always.

Kate Bartlett

Tom was a fabulous trainer very knowledgeable and able to provide practical real life examples and tools that will prove extremely useful.

Vicki Hutchinson

Best every course

Yonas Masrsha Tesfaye

Dr Marny Lishman crated an amazing space that not only was open, safe and caring, but gave insight into many different aspects of resilience. She apprieciated different perspectives and opened discussions that were supported and wise. The presentation was targeted and had the perfect balance of knowledge and reflection. I would encourage this workshop for any team, especially those preparing of have gone through organisational change!

Ethan Calleja

Did this course in a session at Professional Services Review Training .Very helpful especially in my work in Public Health .Lots of useful ‘tips and tricks ‘

Nedra Vanden Driesen