Empathy Skills Training Course

Empathy skills training helps people understand their “judgement calls”. Maybe the levels of empathy at work are a little under or over.

Sometimes people use levels of empathy as judgement sticks. That means their empathy level is correct and yours is wrong. It’s very complex. On a continuum there is a lot of space between high levels of empathy and zero levels of empathy, Indeed some people have negative levels of empathy. Here’s an interesting insight. You would think that if a person met the donor who gave them a kidney that they would be eternally grateful. You’d be wrong as studies have shown. Some people don’t process it like that. So book in a training course, and you’ll never be the same again as we delve into the world of “empathy”.

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Testimonial

What Our Previous Participants Think About The Empathy Skills Training Course

Key Learning Outcomes

Key Course Content:

Understanding the importance of empathy in effective communication
Recognising and addressing the needs, emotions, and safety concerns of employees and customers
Building trust and promoting well-being through empathetic communication
Enhancing morale among employees and stakeholders through empathetic communication
Developing the ability to listen actively and demonstrate understanding and sensitivity towards others
Promoting a positive and inclusive workplace culture by valuing empathy in communication
Creating a safe and supportive environment for individuals to express their needs and concerns
Building strong relationships through empathetic communication

The course was very informative and it presented exceptionally well!

Kelvin Muchiri

Really found inspiration and hope in what Michelle provided

Rhonda Rees

Amazing course! Engaging, fun and learnt so much. Thank you always.

Kate Bartlett

Tom was a fabulous trainer very knowledgeable and able to provide practical real life examples and tools that will prove extremely useful.

Vicki Hutchinson

Best every course

Yonas Masrsha Tesfaye

Dr Marny Lishman crated an amazing space that not only was open, safe and caring, but gave insight into many different aspects of resilience. She apprieciated different perspectives and opened discussions that were supported and wise. The presentation was targeted and had the perfect balance of knowledge and reflection. I would encourage this workshop for any team, especially those preparing of have gone through organisational change!

Ethan Calleja

Did this course in a session at Professional Services Review Training .Very helpful especially in my work in Public Health .Lots of useful ‘tips and tricks ‘

Nedra Vanden Driesen

Empathy Skills Training Course

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Testimonial

What Our Previous Participants Think About The Empathy Skills Training Course

Key Learning Outcomes

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